Refund policy
Thank you for shopping at plushtery.com. We value your satisfaction and want to ensure that you have a pleasant experience with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following guidelines carefully to understand our policies:
180-Day Return Policy
We provide a 180-day return window from the date of delivery for all eligible items. If 180 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange. Eligibility for Returns: To be eligible for a return, the item must be unused, and in the same condition as when you received it, including any tags or labels.
You will not be able to start a return until your order is in transit
Shipping fees are non-refundable
Please note that refunds will not be issued in cases where the buyer has provided an incorrect or inaccurate shipping address
Restocking Fee
We are pleased to inform you that we do not charge any restocking fees on returns. Your satisfaction is our priority, and we want to make the return process as smooth as possible.
Initiating a Return
To initiate a return, please follow these simple steps: Contact our customer support team: before sending back the item, please get in touch with our customer support team. You can reach them via email at hello@plushtery.com or through our contact page. Provide necessary details: When contacting our support team, kindly provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Wait for authorization:Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number along with instructions on how to proceed.
Return Shipping
A prepaid return shipping label is included with every order at no additional cost. If you need to return an item, simply use the included label to ship it back to us free of charge.
In the event that you no longer have the return label, please contact our customer support team and we will provide you with a new one.
For returns, you will be provided with the return address along with your prepaid shipping label.
Refund Process
Once we receive your return and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider’s policies.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process as outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs in such cases.
Refund processing time
The refund processing time depends on the original payment method you have chosen. Refunds through PayPal are processed instantly upon our confirmation, while refunds via credit card may take up to 10 business days, depending on the provider
We hope this policy provides you with clarity regarding our return and refund process. If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance. Thank you for shopping with Plushtery.com, and we look forward to serving you again!
Contact Info :
Email: hello@plushtery.com